TERMS OF USE
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Spirit Works Distilling's relationship with you in the context of this website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States.
SPIRIT SPECIFIC CONDITIONS
LEGAL REQUIREMENTS
You must be 21 years of age or older, to order or receive alcoholic beverages from Spirit Works Distillery. Receipt of shipments containing alcoholic beverages requires the signature of a sober adult (a person 21 years of age or older who is not intoxicated). Spirits purchased from Spirit Works Distillery are not for resale, and are for personal consumption only.
CREDIT CARD CHARGES
Orders are by credit card or cash. We accept Visa, MasterCard, American Express or Discover.
MINIMUM PURCHASE
No minimum purchase is required.
STATES AUTHORIZED FOR DIRECT SHIPMENT
Due to the ever-changing nature of distillery shipping laws, we may be able to ship spirits, directly or indirectly, to CA residents. If Spirit Works Distillery is unable to ship directly to your state, you will only be able to have spirits shipped through 3rd party distributors.
SHIPPING COSTS
Spirit Works Distillery's carrier of choice is FedEx Express.The customer pays all shipping charges, regardless of his or her spirit club membership or purchase amount.
SHIPPING POLICIES
All purchases of alcohol made on this website are managed by an independent technology provider, Barcart, and processed & fulfilled by licensed alcohol retailers across the country.
Spirit Works Distilling is not a licensed beverage alcohol retailer and is not involved with the sale or delivery of alcohol products.
Please review the FAQ’s below and Barcart’s terms for more information about orders placed on this website.
If you have issues with an order you placed on this website, please either reply to your order confirmation email or reach out to Barcart here.
FREQUENTLY ASKED QUESTIONS
What is the typical processing time?
Most orders are processed within 1-2 business days after placing the order. Delivery time will vary depending on your location, the carrier used by the licensed retailer who processed your order, and external factors that impact shipments.
My order is taking longer than expected to process. Where is my order?
We’re so sorry to hear that! Although most orders are processed within 1-2 business days, there may be occasional delays depending on product availability.
Your order confirmation email contains a tracking link that has up-to-date information on where your order is at any given moment.
Feel free to reach out to Barcart here if you have any questions about your order.
How can I cancel my order?
Please reach out to Barcart here right away! Be aware if your order has already been confirmed by a retailer, Barcart cannot guarantee they will be able to cancel your order.
What name will appear on my bank statement?
All payments are processed by our ecommerce fulfillment partner, Barcart, so you will see BARCART/MASH&GRAPE on your statement when completing your purchase.
I need to change my address.
Please reach out to Barcart here right away! Be aware if you’re reaching out longer than two hours after your order has been placed, or you’re looking to change your address to a different state, Barcart cannot guarantee that they will be able to satisfy your request.
I missed the carrier’s delivery attempt. What do I do next?
Please be aware it is every customer's responsibility to ensure that someone 21+ is home to sign for the package. Typically, a carrier will attempt delivery 3 times before returning the package to the sender.
If the package is returned to the sender please, reach out to Barcart here. Be aware that there may be additional fees to help offset the costs of retailers accepting returned packages or reshipping orders.
How do refunds work?
Barcart cannot guarantee that a retailer will agree to accept a return or exchange. Please review Barcart’s terms before purchasing and contact Barcart if requesting a refund.
In the event that your order is refunded, the refund will be processed directly by Barcart and may take 5-10 days to post back to your original payment method.
Due to policies set in place by our payment processor, Barcart must refund back to the original payment method. If this payment method is no longer available, you must work directly with your financial institution to retrieve those funds.